Return and Exchange Policy

Return and exchange policy

Last updated: August 20, 2026

At Golden Niche, we always strive to provide a positive shopping experience for our customers. If you are not satisfied with the product you received, you can request a return or exchange, subject to the terms and conditions outlined below.

Return and exchange period

Customers can request a product return or exchange within 7 days of the order receipt date .

Return and exchange policies

In order for a return or exchange request to be approved, the following conditions must be met:

The product must be unused .
The product must be in its original condition .
The product must be inside its original packaging , where applicable.
All original accessories and items included with the product, if any, must be returned.
The product must not have been damaged as a result of misuse.

Golden Niche reserves the right to inspect the returned product before issuing final approval for a return or exchange request.

Defective or non-conforming products

If you receive a defective product or a product different from the one you ordered, please contact us as soon as possible and provide details of the problem. We may ask you to send photos of the product to help us review the situation.

In these cases, the store will bear the return shipping costs, and we will work to provide an appropriate solution, which may include replacing the product or refunding the amount , depending on the circumstances of each case.

Return and exchange shipping costs

If a return or exchange is requested because the customer has changed their mind or no longer wants the product, the customer will bear the shipping costs for the return or exchange .

However, if the return is due to a defect in the product or because the store sent the wrong product, Golden Niche will bear the return shipping costs .

Refunds

After receiving, inspecting, and approving the return product, we will begin processing the refund within two business days .

The time it takes for the refund to appear in the customer's account may vary depending on the payment method, bank, or payment service provider.

A confirmation will be sent to the customer after the refund process is completed.

Refunds for orders paid upon delivery

For orders paid for by Cash on Delivery (COD) , any approved refund will be processed through a suitable electronic payment method or bank transfer agreed upon with the customer.

The customer may be required to provide correct bank details or payment information to complete the refund process.

Refunds for returned orders that were paid for on delivery will not be issued in cash upon receipt of the returned shipment .

Products that are non-returnable or non-exchangeable

Products cannot be returned or exchanged in the following cases:

The product has been used or damaged as a result of misuse.
The product was not returned in its original condition.
The product was damaged after delivery as a result of improper use, handling, or storage.
Products that have been specially manufactured or prepared at the customer’s request, unless the product is defective or does not conform to the agreed specifications.